Alfa
Terms of Service
These Terms of Service govern access to and use of Alfa's website, applications, AI employees and related services. By accessing or using Alfa, you agree to these terms.
Service
Alfa provides AI employees that help with work such as writing, recruiting, design, video, voice, music, planning and coaching. Alfa may update, improve, suspend or discontinue features from time to time.
Separate agreements
If Alfa and a customer enter into a signed order form, master services agreement, data processing agreement or similar written agreement, that agreement controls to the extent it conflicts with these Terms.
Accounts
You must provide accurate account information, keep credentials secure and promptly notify Alfa of any unauthorised access. You are responsible for activity under your account and for users you invite to a workspace.
Customer content
You retain ownership of prompts, files, instructions, outputs and other content you submit to Alfa. You grant Alfa the rights needed to host, process, transmit, display and otherwise use customer content to provide, secure, support and improve the service. You represent that you have all rights and permissions required to submit customer content to Alfa.
Confidentiality
If either party receives non-public information from the other that should reasonably be understood to be confidential, the receiving party will use reasonable care to protect it and will use it only to perform under these Terms, except where disclosure is required by law or permitted in writing.
Acceptable use
- Do not use Alfa to break the law, infringe rights, harass people, create malware, facilitate abuse or bypass security controls.
- Do not submit content you do not have the right to use or disclose.
- Do not attempt to overload, scrape, reverse engineer, disrupt or gain unauthorised access to Alfa, its users or its providers.
- Do not use Alfa to make automated decisions that produce legal or similarly significant effects for individuals without appropriate human review and legal authority.
- Do not submit medical records, payment card numbers, government identifiers, biometric identifiers, children's data or other highly regulated information unless a written agreement with Alfa expressly permits that use.
AI outputs
AI outputs may be inaccurate, incomplete, offensive or unsuitable for your situation. You are responsible for reviewing, testing and approving outputs before relying on them, publishing them or using them in legal, financial, hiring, medical, security or other high-stakes contexts.
Third-party services
Alfa may integrate with or rely on third-party services, including AI model providers and infrastructure providers. Alfa is not responsible for third-party services outside Alfa's control, and those services may be subject to their own terms and policies.
Security and suspension
Alfa may suspend or restrict access if Alfa reasonably believes an account, workspace or use of the service violates these Terms, creates security risk, may harm Alfa or others, or may expose Alfa or others to liability.
Feedback
If you provide feedback, suggestions or ideas about Alfa, Alfa may use them without restriction or obligation to you.
Beta and preview features
Alfa may provide beta, experimental or preview features. Those features may be changed or withdrawn at any time and may be less reliable than generally available features.
Limitation of liability
To the fullest extent permitted by law, Alfa is provided "as is" and "as available". Alfa will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption or substitute services.
Indemnity
You will defend and indemnify Alfa against claims, losses, liabilities, damages, costs and expenses arising from your customer content, your use of Alfa, your violation of these Terms or your violation of law or third-party rights.
Governing law
These Terms are governed by the laws of England and Wales, unless a separate written agreement states otherwise.
Changes
Alfa may update these Terms from time to time. If changes are material, Alfa will take reasonable steps to notify users or customers before the changes take effect. Continued use of Alfa after the effective date means you accept the updated Terms.
Contact
For questions about these terms, contact support@welovealfa.com.